History of Micro Center

Micro Center is an American computer department store established in Columbus, Ohio in 1979 by two former Radio Shack workers. The initial Micro Center store was a 900  sq  ft storefront situated in the Lane Avenue Shopping Center in Upper Arlington, Ohio. There are presently 23 Micro Center stores nationwide in California, Colorado, Georgia, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, New Jersey, New York, Ohio, Pennsylvania, Texas, and Virginia.

This is one of the companies of Micro Electronics, Inc., a privately held corporation headquartered in Hilliard, Ohio in suburban Columbus. Besides vending the name brand products of a huge number of manufacturers, Micro Center also vends products under a variety of of its own brand names. These brand names comprise PowerSpec, WinBook, and IPSG. As well, their Redemtech division vends used and surplus computing equipment throughout their stores.

Job Description and Average Wage

Technical Support Representative: In this position, you will give technical explanations, do dilemma analysis and recommend solutions to walk-in customers, sales associates and service technicians. He/she will give technical support to Micro Center customers through telephone. This also communicates to Home Office IT on store system maintenance as well as general technical dilemmas.

The hourly salary is $14-$20.

Customer Service Representative: A Customer Service Representative gives superior customer service when helping customers at the point of sale/checkout area. This will process outgoing merchandise by means of completing credit and cash transactions. This individual will get accurate name, address and email capture of Micro Center customers. The Customer Service Representative sustains the department by means of ensuring a clean work area as well as suitably participating in opening and closing procedures.

The average wage is $8.33 per hour.

Front End Supervisor: This position makes sure all customer service topics are resolved in a well-timed manner and in alignment with company policy. He/she helps in staffing, orientation and training of Store Office Associates and Customer Service Representatives. This also makes sure that all store office functions are being completed precisely as well as in a timely manner.

The average wage is around $24,000 to $47,000 a year.

Retail Sales Manager: A Retail Sales Manager teaches and develops associates in the areas of product knowledge, vending skills and customer service. This gives regular coaching and feedback to supervisors and makes sure sales goals and outcomes are communicated to all associates all through the store. The position ensures all customer topics are resolved in a timely method and in alignment with company policy.

The average salary is around $24,000 to $65,000 annually.

Customer Service Manager: A Customer Service Manager will directly manage the tech service, tech support and customer service functions to guarantee compliance to company standards. He/she sustains fiscal and operational controls including planning and managing departmental financial plan. The position will follow and develop sales and marketing opportunities for technical services as well as implement all marketing plans.

The average wage for this job is anywhere from $32,000 to $60,000 a year.

Benefits

• Group Life and AD&D
• Voluntary Life Insurance
• Medical, Dental and Vision Coverage
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability Plans
• Flexible Spending/Dependent Care Accounts
• 401(k) Savings Plan
• Paid Time Off
• Tuition Reimbursement Program
• Auto and Home Group Insurance
• Employee Discount Program

How to apply

To apply, visit the link below and Browse through their job listings and get ready for an extraordinary career.

http://www.microcenter.com/at_the_stores/employment.html