History of AAA

AAA or known as “Triple A” is known for it’s many services such as insurance, travel guides, and so much more.   They are a non-profit organization helping millions of people on an annual basis.   They claim to have over 51 million members that have their membership.   Their headquarters are located in Heathrow, Florida.   They employ thousands of people nationwide, as well as worldwide.

Hours of Operation:   Hours of operation vary depending on the location

Minimum Age to Work Here:   18 years old

Positions Available:   Branch Member Specialist, Branch Member Service Specialist, Claim Representative, Claims Team Manager, Trip Planner, Policy Service Specialist, Roadside Assistance Specialist, Call Center Customer Service Representative, Call Center Specialist, Insurance Service Representative, Associate, Insurance Sales Agent, Service Vehicle Driver, Mechanic/Technician, Travel Counselor, Member Service Specialist, Member Service Consultant, Branch Manager

Background Check Required?  Yes

Negotiation:   Set hourly rate.   There is no room for negotiation.

Job Description / Average Wage

Customer Service: You will work in a local location, where you will do all sorts of things.   You will answer phones, assist customers that come into the store, as well as help with paperwork, printing out items and more.   You will also help with signing up customers with services, as well as answering questions.   The average wage is around $9 to $12 a hour.

Sales Representative: You’re duty is to sign up people for services, as well as explain the benefits and more.   Depending on where your primary focus is, you may push memberships, as well as auto insurance, etc.   You will help answer questions, and more.   You can work on incentives and start around $32,000 a year.

Service Agent:   Similar to the sales rep, you’re going to be in charge of running the roads.   You’re going to assist those that are having problems or issues with their car.   You’ll assist those with unlocking their cars, calling in a tow truck for a tow as well as answering any questions that a customer may have.   Depending on the location, some AAA locations may outsource this particular job or you may find some that will do it in house.   The average wage starts at $9+ a hour.

Supervisor: You will oversee operations at your local office.     You will assist your employees, as well as assign tasks as well.   You will also help with any duties that need to be performed.   Whether it’s customer service, or answering phones, you will do it all, including opening up and closing the store.   The average pay starts at $38,000 a year.

Benefits

Benefits are going to vary depending on if you’re full time, or part time.   You will get everything from health benefits, paid time off, vacation pay, 401k, discounts, as well as more.   Ask your hiring manager for more details.

Atmosphere and Perks

As an employee of AAA, you will enjoy wide range of benefit package on top o the competitive pay. This is a giant company and so standard benefits are received by both entry level and tenured workers. Eligible employees will receive 401(k) retirement plans and healthcare coverage, other types of insurance coverage, and employees’ product discount program. For those who would like to go to school, the company also provides educational assistance. There are also rooms for career advancement and trainings.

Interview Questions

What kind of person are you?

How easy it is for you to respond to the inquiries and needs of the clients?

Why did you apply in this company?

Why should AAA hire you?

Discuss your relevant job experiences.

What are your knowledge and skills that can be best utilized in this company?

How do you work as a team?

Can you work under pressure?

How will you show excellent customer service?

What will you do if you caught employees making offenses against the company?

Interview Tips

The interview process can be easier for people who have vast knowledge and skills about the company and the position he or she is applying for. You will be called for an interview usually 2 weeks after the application documents needed by AAA are all submitted. If you are lucky enough to be called for an interview, make sure to prepare and research important information about the company. Show your confidence in answer the interview questions which are usually about your personality, your abilities, knowledge and skills as well as your willingness to work for the company. Maintain an eye to eye contact with the interviewer so you will be able to show your sincerity in answering interview questions.

How to apply

You can apply online, where you can search for local openings, as well as corporate openings.   If you want to apply online, you will want to follow this link, where you can search for jobs by city, or zip code.