Allied Van Lines is a moving company established in 1928 as a cooperative non-income organization owned by its member agents on the east coast of the United States, to aid with organizing arrival loads and minimizing dead-heading. In 1968 it was restructured as a normal community company, with shares. It united with its bigger opponent, North American Van Lines, and the merged unit then came under the holding company Allied Worldwide in the year 1999. In 2002, Allied Worldwide was renamed SIRVA, Inc., which went public the next year, as the world’s biggest relocation and van line logistics company.
Job Description / Average Wage
Relocation Counselor: The successful candidate for this position will be doing the following tasks as listed below:
- Handle the complete relocation for each transferee, being their single point of responsibility and supporter. This location is 100% accountable for every feature of the operation for the corporate transferee. This comprises tasks surrounding home sale, home finding, household goods, equity advances, mortgage services and other needed services. This is computed by quality service surveys which is embattled to standard 4.29 out of a 5.0 scale
- Teach client contacts on small relocation issues as narrated to transferring family, commune with then regarding exemption management detailed to transferee, including recommendations on specific exceptions to policy, provide them transferee rank updates, keeping them abreast of concerns and solutions that occur such that they aren’t blindsided and projects and reports as demanded.
- Synchronize with all internal departments/functions to guarantee victorious transferee experience.
- Constantly offer direction and feedback to relocation acquaintances in the areas of work direction, development, training as well as performance evaluation.
- Take part in client/prospect visits
The average wage is $42,435 a year.
Quality Analyst: The successful candidate for this position will be doing the following tasks as listed below:
- Analyze and review the worth scores of call center CRRS and agents including contribution of larger team to help in maximizing capacity and excellence of reviews. Direct management of agent support center staff.
- Make reports, and a communication diagram to send the excellence data to call center management and agents including assistance in employee achievement review standards.
- Study on finest practices and continuous progress suggestion and performance of better technology, reporting and implementation.
The yearly average pay for this position is $63,835.
Account Manager: The account manager for the company your job is to provide overall plans and tactical leadership for mutual accounts, proactively guide and manage accounts in tandem with agent partners. You serve as the key point of contact for account and agent. Surely mobilize account and agent towards short and long term stretch goals to surpass revenue and quantity targets. You will develop worth ad ideas and proposals that drive extra account happiness. Work with internal constitutes to productively determine conflicts and account disputes. Candidate will also perform regular business reviews to emphasize performance and guarantee alignment of continuing objectives, strategies and critical to worth metrics, work with useful groups to understand service failures and provide solutions, implement and deliver standard reporting to accounts as needed and visit corporate accounts as suitable.
The average wage is anywhere between $68,000 a year to $100,000 a year.
How to apply
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