The AT & T Wireless began as McCaw Cellular with their corporate office being located in Redmond, Washington. The cellular company was founded by Craig McCaw as a division of AT & T on July 9, 2001. Finally, in 2004 the company was renamed the AT & T Wireless Services, Inc. AT & T Wireless was then acquired by BellSouth. At that time with the merger the company became known as AT & T Mobility in early 2007 remaining the largest wireless carrier until 2009 when Verizon acquired Alltel to retake its position as the number one carrier.
Hours of Operation: Mon-Thurs: 10:00am-8:00pm; Fri: 9:00am-9:00pm; Sat: 9:00am-8:00pm; Sun: 11:00am-6:00pm
Minimum Age to Work Here: 18 years old
Positions Available: IT Project Manager, IT Client Consultant, Technical Writer, Customer Service Representative, Customer Assistant, Sales Consultant, Sales Associate, Technical Support, Facility Technician, Service Technician, Sales Executive, Marketing Coordinator, Brand Manager, Retail Sales Consultant, Sales Support Representative, Retail Store Manager, Assistant Store Manager, Finance Representative, Web Developer, Systems Engineer, Network Engineer
Background Check Required? Yes
Negotiation: There is no room for negotiation since the hourly rate is already set.
Job Description/ Average Wage
Customer Service Representative: Most customer service representatives work in the store helping customers select the best cellular phones with the best service package. There are a multitude of service choices depending on what the customer is interested in doing such as texting, GPS, connecting to the web and much more. Then of course there is the calling programs both local and long distance. The customer service representative must be familiar with all these programs in order to help the customer. The average wage for a customer service representative is $12.00 an hour.
Retail Sales Consultant: The retail sales consultant advises the customer about the different phones and programs that the phones will carry. They help the customer select a phone and a service agreement. They also charge the customer and take the payment in the form of cash or credit. The average wage is $11.95 an hour.
Account Manager: Working in a call center or corporate setting, this person will be responsible for overlooking accounts as well as making sure that the customer is happy with his/her services. Most of the time, you’re going to be working with massive corporate accounts that have more than 50 contracts. The starting pay can range anywhere from $11 to $14 an hour.
Cable Spicer: This person is responsible to go out and help take care of those who have had their computers installed on the AT & T system. They often install the outside part of the equipment before entering in the home/business and finishing the installation. The average wage is $50k a year.
Manager: As a manager of the retail store, you’ll be responsible for overseeing all activities within the store. You’re going to help assist customers, answer questions over the phone as well as setup new contracts. You’ll also be responsible for hiring and firing employees, setting up schedules as well assisting with opening and closing the store. The average salary ranges from $38,000 to $65,000 a year depending on the managerial role.
Benefits
- Medical/Dental/Vision
- 401 (k) Savings Plan/Pension
- Paid Time Off
- Tuition Reimbursement
- Life/Accident Insurance
Atmosphere and Perks
Being a leading telecom company, AT&T will surely be the kind of workplace you will enjoy if you are truly inclined with work and related tasks you expect in the telecom industry. The entry level associates will receive job perks like generous and competitive pay scale and paid on the job training. There are flexible schedules too which you can take advantage to cater other personal schedules. Eligible employees can receive future financial planning benefits like 401K, medical, vision and dental insurance as well as company product discounts and a lot more of job perks. Professional development and career advancement can also be expected from the company.
Interview Questions
Describe your previous job with the telecom industry?
How will you describe your possible work in this company?
Can you assure us that you can be an excellent employee for the company?
Why should the company hire you?
How would you deal a customer who is very angry?
What do you think the future holds for the telecomm industry?
What are the reasons why you want to work with AT&T?
How can you apply high quality customer service?
Will you be able to work even when under stress?
Will you be able to manage conflict with the supervisor? How?
Interview Tips
You will expect to undergo series of interview from the company if you are eyed as one of the potential candidates. You may undergo one-on-one interview, phone interview or panel interview. When you come for an interview, be in professional dress and exude confidence. Maintain focus and eye to eye contact with the interviewer; make all your answers clear and concise.
How to Apply
If you are interested in one of these jobs or one of the many other opportunities with AT & T Wireless please visit their website:
http://www.att.com/careers