Founded back in 1993, Charter Communications today serves more than 4.5 million people throughout more than 25 states. They serve customers with cable TV, phone, as well as Internet services. You can find their main headquarters in Town and Country, Missouri. Doing more than 6 billion in revenue on an annual basis, they employ more than 16,000 employees nationwide.
Job Description / Average Wage
Customer Service Representative: As a customer service rep, you will work in a local call center, where you will yield calls. You will take calls from customers, helping with tech support, as well as helping with new account set ups. You will forward them to the appropriate department, if you can’t solve the problem. The average wage is anywhere from $8 to $17 a hour.
Broadband Tech: As a broadband tech, you’re going to assist customers at their home where you’re going to install internet services, as well as ensure that the services are running at 100%. You’re going to answer questions, as well as assist them with paperwork, fixing issues and more. The average wage is from $13 to $19 a hour.
Technician: As a technician, you will be trained to go to customer’s homes, where you will help set up new accounts, assist them with problems, as well as complete paperwork and more. You will be asked to show up at the home on time, as well as answer any questions that they have. The average wage is around $10 to $13 a hour.
Tech Support Tech: As a tech support tech, you will work in the technology department, in a call center local to you. You will assist customer with all tech related questions, whether it’s equipment, or Internet related. You will follow company protocol / guidelines to best answer the question. The average wage is anywhere from $12 to $17 a hour.
Supervisor: As a supervisor, you’re going to assist the call center associates with all the duties that they are performing within the center itself. You’re going to assist them with their problems with customers, as well as ensuring that the whole center is running according to plan. You’re also going to assist with other various duties such as performing the calls itself. The average wage is $8 to $15 a hour.
Benefits
- Paid holiday, vacation, as well as time off.
- Sick leave.
- Complimentary video, as well as Internet and phone.
- Medical insurance that includes vision, dental, as well as prescription plans.
- Long term and short term disability.
- 401(K) and more…
How to apply
The best way to apply for a job at Charter is by looking for openings online. When you follow this link, you will be able to sort by category, as well as apply for the job that is opened.