History of Charter One Bank

In 2004, Citizens Financial Bank acquired Charter One.   Charter One is based out of Cleveland, now having branches in states such as Michigan, New York, Vermont, and more.   Even though they were bought out, they still have the same name today.

Today, the whole Citizens Financial Group has over 25,000 employees, and continues to grow it’s bank branches year after year.

Hours of Operation:   Mon-Thurs: 9:00am-4:00pm; Fri: 9:00am-6:00pm; Sat: 9:00am-1:00pm

Minimum Age to Work Here:   18 years old

Positions Available:   Teller, Personal Banker, Sales Representative, Loan Officer, Contact Center Specialist, Assistant Branch Manager, Branch Manager, Regional Facilities Manager

Background Check Required?  Yes

Negotiation:   Set hourly rate.   There is no room for negotiation since the hourly rate is already set.

Job Description / Average Wage

Banker: You will be in charge of running the window.   You will either work the drive thru, or you will work at the counter.   You will cash checks, make deposits, as well as assist customers with whatever issues that they may have.   The average pay for this job is $9 to $15 a hour.

Service Representative: You will work behind a desk helping customers with any bank questions that they may have.   You’re going to help set up savings, checking accounts, as well as CDs,   assist with mortgages, and more.   You will go through training under the Charter One policy.   The average wage for this job is $9 to $19 a hour.

Personal Banker:   You’re going to assist those with opening up new checking accounts, getting the mortgage process going as well as assisting with loans.   You’re going to help answer any questions that customers have as well as assist the bankers.   The average salary for a personal banker is anywhere from $12 to $18 per hour.

Team Leader: You will assign tasks to the employees working for the day, as well as help override transactions for any customer.   You will also assist with any jobs that need to be done.   You will answer to the main branch manager of the bank.   The average pay is from $44,000 to $55,000 a year.

Branch Manager:   Overseeing all of the employees in one particular branch location, you’re going to be responsible for making sure that the bank is running according to plan.   You’ll assist with helping customers, assigning tasks to employees as well as over-riding particular transactions.   You’re going to more than likely report to the district manager that is on duty.   The average branch manager can make anywhere from $33,000 to $71,000 per year.

Benefits

• Education assistance with college
• Adoption assistance
• Flexible work schedules
• Homebuyer assistance program
• Disability
• Health Benefits
• Paid time off (sick time, vacation)

Atmosphere and Perks

If you are seeking an employment in the banking industry that offers wide array of benefits, Charter One will let you enjoy flexible work schedules, paid job training, and competitive pay rates. Eligible Charter One workers will also be eligible for more job perks like 401(k) retirement assistance, health insurances, paid vacation, sick leave, and many more. All of these job perks are all on top of the competitive industry pay scale. If you wish a challenging and fun filled workplace, this company is for you.

Interview Questions

Describe your previous experience in finance.

What skills do you have to suit for this position?

What skills and knowledge do you possess that set you apart from the other applicants?

Differentiate our checking and savings account products?

Any idea about our financial products?

How you handle difficult customers?

Will you be able to stay calm despite of the heated arguments?

How will you define quality customer service?

What will you do if you caught fellow employees doing some offenses against the company?

Interview Tips

Charter One management may call you for an after some of the recruitment processes have been undertaken.  The company’s interviewees should have vast knowledge and experiences related to finance and banking and these should all be shown in during the interview. You will undergo one-on-one or panel interview. Make sure to convey your knowledge and interest for the job when the interviewer will ask you. Show your possible outlook in life and your enthusiastic personality. Interviewers will really be impressed with people who are not only articulate in answering questions but also those people who have shown honesty and sincerity in all their answers. When you have prepared yourself for the interview and you know you have all the skills and knowledge needed for the position, there would be no doubt that you will be hired.

How to apply

If you wish, you can apply at your local branch.   Ask a branch manager for an application.   If you don’t want to apply in the bank, you may also apply online.   Here, you can find current job openings, as well as a process on how you can apply.