Founded in 1994, you can find the Directv headquarters in El Segundo, California. As of 2010, Directv has boasted well over 18 million customers throughout the world. Their primary customer base is located in the United States. With over 17,000 employees, Directv makes close to 20 billion in revenue on an annual basis.
Hours of Operation: 24 hours a day, 7 days a week
Minimum Age to Work Here: 18 years old
Positions Available: Customer Care Agent, Customer Care Team Lead, Sales Associate, Satellite Installation Technician, Service Technician, General Ledger Accountant, Broadcast Scheduling Coordinator, Broadcast Systems Manager, Building Maintenance Technician, Commercial Customer Retention Representative, Customer Service Representative, Damage Claim Adjuster, Data Marketing Analyst, Dispatcher, Help Desk Analyst, Human Resources-Generalist, Technical-Customer Service Representative, Technical Quality Manager, Technical Services Analyst, Warehouse Assistant
Background Check Required? Yes
Negotiation: Set hourly rate. There is no room for negotiation.
Job Description / Average Wage
Customer Service Rep: You’re going to work in the call centers assisting customers with any problems that they encounter. The problems that you will incur are problems with their receiver, the dish itself, and more. You will help with new accounts, as well as transfer them to the appropriate department. This job itself pays anywhere from $10 to $15 a hour.
Customer Retention Agent: This position is fairly close to the customer service rep, but what you’re going to find is that your sole responsibility is to ensure that the customer stays with the company. Since many customers will want to cancel their service, it’s going to be your job to offer promotions, upgrades and more. This is a great way to keep the customers from leaving. This position will pay anywhere from $11 to $19 per hour.
Team Leader: You’re going to overlook the customer service representatives in your department. You will also assist them with phone calls as well, where you will help with particular cases, and more. You will also do miscellaneous paperwork, and answer to the main supervisor of the department / call center. The average wage is $11+ a hour.
Install Technician: You will be called out to houses where you will do various activities. You will set up new accounts, install new cable boxes, and more. You will fill out the appropriate paperwork, as well as make sure that the customer is happy. You will report back to the call center, if there is a main problem / issue. The average wage is $9+ a hour.
Benefits
- Fantastic compensation package, with a lot of room to grow.
- A medical package that will include health, vision, as well as dental.
- Discounted Directv service that you can also share with friends and family.
- 401K, as well as a pension program.
- Paid vacation, time off and more…
Atmosphere and Perks
DirecTV offers wide range of job benefits. On top of the competitive pay, DirecTV provides qualified workers he benefit package of flexible work week, and on the job training. The TV provider offers an array of work incentives as well as a number of in-company programs to enhance the workplace efficiency and job satisfaction. DirecTV qualified employees receive 401(k) plan, medical and dental insurance, and many other employment perks.
Interview Questions
Why do you want to work in the cable industry?
What skills do you think are needed for this position?
How would you deal with a customer who was disappointed in your service?
Where do you see yourself in three years? Will you still be working here?
Do you have any experience working in the related or the same industry?
How do you deal with co-workers that are hard to work with?
When are you available to work here?
What do you do in your free time?
What kind of person are you?
Can you deal with difficult customers or co-workers?
Interview Tips
The DirecTV job interview process may vary differ depending on the position applied for and location. The interview can be on the phone or in-person interviews. Job interview questions are about the work history, skills, and availability as well as your experiences in dealing with difficult situations like workplace conflicts, hard to please customers, and in making decisions. Answer the questions with all honesty and utmost professionalism. Impress the interviewer with your with and courtesy in answering all the questions. You should display your knowledge and skills in order to be hired.
How to apply
If you want to apply, the best way to apply is online. You can view all openings, as well as fill out an application, when you go to the Directv careers based website. You will be able to find jobs in your area by following this link.