Peter Morton and Isaac Tigrett opened the very first Hard Rock Café in London England on June 14, 1971. The restaurant has been popular because of its theme which is Rock and Roll. They mostly hang rock and roll memorabilia and this has been a tradition carried on to the different restaurants bearing the name Hard Rock Café. They only have 149 restaurants in 53 countries but have been very popular.
The manager should be able to maintain the image and theme of the restaurant. They need to ensure that the pictures displayed comply with the standards of each restaurant. They provide motivation to the staff to keep in line with the theme and consistency. The managers should be able to provide ample training and development.
They also have to check the ingredients and inventory in the kitchen and would have to consistently check the dining area during business hours to ensure that the customers are given the attention that they need. Feedback from customers should be addressed really well and timely resolution should be provided.
Operations Manager
- Salary: Operations managers get a salary that ranges from roughly between $46,000 and $52,000 annually all depending on experience.
- Bonuses: Cash bonus is provided with the amount starting at $2,901 to $3,111.
- Profit Sharing: Profit sharing is not currently considered as an addition to the incentive package.
- Stock Options: Employees do not get the option to gain stocks from the company.
Assistant General Manager
- Salary: Experience is considered for the amount of salary assistant general managers can get anywhere between $53,000 and $65,000 basic pay.
- Bonuses: Cash bonus is provided pretty well, with the amount starts at $9,642 to $10,000 annually.
- Profit Sharing: Shared profits are not considered for the employees with this position.
- Stock Options: Stock options are also not provided to the assistant general managers.