History of Tim Horton’s

Tim Horton is a Canadian coffee shop known for its coffee and doughnuts. The coffee shop was founded in 1964 Hamilton, Ontario by Canadian hockey players Tim Horton and Jim Charade. Tim Horton partnered with an investor named Ron Joyce in 1967 who quickly took over operations after Tim Horton died in a car crash in 1974. Tim Horton’s franchise spread rapidly and eventually overtook McDonald’s as Canada’s largest food service operator. Tim Horton Company owned twice as many Canadian outlets as McDonald’s and system-wide sales also surpassed those of McDonald’s Canadian operations as of 2002.

The chain accounted for 22.6% of all fast food industry revenues in Canada as of 2005. Tim Horton now has 3,527 system wide restaurants, including 2,971 in Canada and 556 in the United States. Ron Joyce’s aggressive expansion of the Tim Horton’s business resulted in one major change in the coffee and donut restaurants for Canada that is the ration of doughnut shops surpassed those of all other countries.

Hours of Operation:   Mon-Thurs: 7:00am-9:00pm; Fri: 7:00am-7:00pm; Sat: 10:00am-5:00pm

Minimum Age to Work Here:   16 years old

Positions Available:   Restaurant Team Member, Designated Trainer, Team Supervisor, Assistant Restaurant Manager, Restaurant Manager, Shift Supervisor, AM Customer Service, 3rd Shift- Store Front, Production Team Member, Shift Leader, Truck Driver, Order Selector, Help Desk Agent, Bilingual Help Desk Agent, Administrative Assistant

Background Check Required?  Yes

Negotiation:   There is no room for negotiation since the salary rate is already set by the company.

Job Description/Average wage

Store Front Cashier: The store front cashier is responsible for all sales to customers. They must be pleasant and helpful to the customers. Also they take care of packaging the products that are bought and informing customers of any specials that are being offered. They need to be able to count change and balance their cash drawer at the end of the shift. The store front cashier pay range is between $8.00 to $10.00 depending on their experience and time with the company.

Baker: The baker is responsible for all donuts and other bakery items that are baked within the store. They must make sure that the bakery items are made daily and kept fresh. They also are responsible for ordering supplies needed to make the bakery products. The average wage for a Tim Horton’s baker is $10.00 per hour.

Cashier: You’re going to collect payments from the customers in exchange of the company’s products. You will also greet the customers as they come to your for payment and answer their queries regarding the company’s other services or products.   You must count/recount your drawers and check on the receipts and checks for accounting day-to-day sales. The average wage for this job is $9.39 per hour.

Supervisor: You’re going to help the sales manager in supervising and leading the team to reach the ultimate sales objective of the company as well as providing customer service, completion of duties and of modifying the sales techniques plans. Additional job includes doing after care in the station. The average salary for this position is $10.18 an hour.

Order Selector: Your main responsibility is to monitor the inventory of products in the company. You must ensure that all products are readily available for use and must carefully choose products to be purchased if necessary. The common salary for this job is $27, 000 to $29, 000 a year.

Server:   Your primary job is to serve the orders on the customers table and clean used areas for the next set of customers. You will also take down customer orders and serve it on their table thereafter. You must have a polite attitude and be willing to apologize if you have caused discomfort to the customers. The average wage for this job is $8.09 per hour.

Benefits

• Flexible schedules to suit your needs
• Located in convenient locations makes it easy to get to work and home.
• Competitive wages for the area that you are in.
• Free uniforms
• Advancement opportunities
• Comprehensive training
• Incentive and recognition programs
• Health and dental benefits
• Tim Horton’s scholarship program
• Community Involvement

Atmosphere and Perks

Tim Hortons will expectedly cater their employees with extensive job perks and enough room for advancement. This is a fun filled and fast-paced workplace environment which is very ideal for people who desire to improve their career in the restaurant industry. Entry level associates will have generous pay rates, flexible working hours, and paid on the job training. For those qualified employees the perks they will get access will include future financial planning, health and wellness benefits, paid time off and product discounts.

Interview Questions

Do you believe you can be a great employee for Tim Hortons? What made you think so?

Why should the company hire you?

If you will be hired, can you work for several years?

How flexible is your time? Are you willing to work even during weekends? What if the person to replace your shift is absent, will you be willing to take his/her place?

Do you need to have experience in the coffee or food industry?

How will you serve drinks even if you are under pressure?

How will you apply high quality customer service?

How can be at ease even if the customer is already shouting at you do to dissatisfaction of the services offered?

What will you do to make the customers patronize the restaurant?

What will you do if you found out that your co-workers are stealing from the company?

Interview Tips

Tim Hortons will contact you for an interview within two weeks after you have submitted your documents required for the application process. The interview will be one-on-one r a panel interview will also be done depending on the location and the number of applicants. The hiring officer will be attracted to candidates who display positive behavior and good human relations skills. Make sure you will be able to prove you are fitted to the position you have applied.

How to apply

You can apply for these positions and many more by visiting their website:
http://www.timhortons.com/us/en/join/team-2.html

Also please feel free to visit your local Tim Horton’s store and ask the local manager what is available in your area.

>> Download Tim Horton’s Job Application